Software, Inc. led a $1.5 million project to create a customer
service web-based portal for Global Crossing, an international
telecom firm. The year-long project, completed on time and
within budget, required us to integrate to existing systems
(billing, trouble ticket, etc.), and to create a user-friendly
web-based presentation layer for data entry and reporting.
requirement of this project was integrating multiple billing
systems, two of which were legacy systems (AS/400, VAX) which
Global Crossing inherited in the course of previous mergers.
It was decided to build the portal using the existing billing
systems while searching for a single new system to satisfy
all billing needs. Pro-Found led the effort to select the
new billing system from among the leading vendors including
SAP, PeopleSoft, Kenan, etc.
was responsible for the entire life-cycle, from requirements
analysis through design and implementation. The system, hosted
by Global Crossing, was designed to support 3,000-5,000 simultaneous
users. We trained Global Crossing to be self-sufficient, and
they maintain the system with minimal assistance from us.